Online Ordering Information
Why does is say, "Call Us," instead of showing a price?
When searching the parts diagrams, you may come across the part you're looking for, but is says "call us" instead of showing a price for the part. This usually means that the part has been discontinued by that manufacturer and is no longer available.
How can I be sure this is the correct part I need?
If you're not completely sure that the part shown is the correct part for you machine, you can contact our Support Team for assistance. It's very important that you include the VIN or serial number for the machine you're working on. Allow us 24-36 hours to confirm that this part is the correct part for your machine.
Before I order the part(s) I need, I want to confirm their availability, or get a quote on shipping. How can I do that?
Our customers can use the Online Order Quote Form to confirm availability, to get a quote on shipping, or to place an order. It's very important that you complete as much as the form as possible to expedite your order.
How long should I wait before checking the status of my order?
Please wait at least seven (7) business days before calling to check the status of your order. Most usually it takes 2-4 business days to process and order, due to the high volume of orders we receive each day. If you need to expedite an order, use the Online Order Quote Form and make sure you indicate "Rush Processing." (May require additional shipping & handling fees.)
Online Payment Information
Why is my credit card not working?
The number one reason that most credit cards fail online is due t an incorrect billing address, which must match the shipping address. Make sure you've entered your billing address as exactly shown on the credit card statement.
Another reason why cards fail online is because of an incorrect CVV2 number. These numbers are the last three digits on the back of the credit card. On American Express cards, it's the four digit, non-embossed number printed above the account number on the face of the card.
Technical Parts Support
I need to know if a specific part will fit a machine.
Use our Online Order Quote Form. Using this form expedites your technical support request.
Part(s) Return Information
How do I return parts?
You must use the online return form. Use this form to request a return authorization number, (RMA#). Once this form is received, you will be emailed an RMA number with instructions on how to return your part(s). Please note, all returns are subject to a 25% restocking fee. For more information on returns, please visit our 'Return Policies' page.
Please note: Return shipping, insurance and packaging costs are the responsibility of the customer unless the return is necessary due to a mistake on behalf of PartsPitStop.com. Unless PartsPitStop.com is at fault for the return, a 25% restocking fee is due on all returned parts.
A refund for the price paid, less any original and/or return shipping fees, will be issued to the payment method used at the time of your order. Fees paid for international duties, taxes and/or brokerage fees are non-refundable.
For warranty returns, or returns due to defects in materials or workmanship, please see our 'Warranty Return' page.
Shipping & Freight Information
For more information on shipping, please visit our 'Shipping Information' page.
Warranty/Core Information
For more information on warranty/core returns, please visit our 'Warranty Return' page.
Backorder Information
For more information on backorder policies, please visit our 'Backorder Policy' page.
Business Hours
You can view our business hours by visiting our 'Business Hours & Live Help' page.
General Contact Information
For more information on contacting PartsPitStop.com, please visit our 'Contact Us' page.